Preorder & Refund Policy

PREORDER POLICY

We welcome your cake preorders, and to ensure a delightful experience, we kindly ask you to pre-order your mille crepe cake and chiffon cake at least 1 day in advance. This allows us to offer you the best possible service. Please note that when you preorder, you will not be able to select a recent date on the product page.

  

CANCELLATION AND REFUND POLICY

If you need to cancel your preorder, we kindly ask that you call to cancel at least one day before your scheduled pickup date. Upon successful cancellation, your refund will be issued to your original payment method within 14 business days.

Orders not picked up by the scheduled date will not be refunded and products will not be kept. 

 

QUALITY AND CUSTOMIZATION

While we do not set specific limits on pre orders, if you plan to place a substantial order, we recommend reaching out to us in advance. This helps ensure that we have ample time to craft your cake to perfection. For any customization requests, please don’t hesitate to call us at (416) 409-9170. We are here to understand your preferences and create a cake that truly suits your needs.

Privacy Policy​

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from xcake.ca. By using our website and providing us with your personal information, you consent to the terms of this Privacy Policy.

 

WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information from you, such as your name, email address, mailing address, phone number, and payment information when you make a purchase on our website. We also collect non-personal information such as your IP address, browser type, and operating system.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Google Analytics is used to collect information about how visitors use our website. Google Analytics collects information such as how often users visit our website, what pages they visit, and what other websites they visited before coming to our website. We use this information to improve our website and understand our audience better. For more information on how Google Analytics collects and processes data, please visit the following link: https://policies.google.com/privacy?hl=en

Hotjar is used to analyze user behavior on our website to improve user experience. Hotjar collects data through cookies and other technologies, such as IP address and device information. This data is stored in a pseudonymized user profile and is never sold. For more information, visit https://www.hotjar.com/legal/policies/privacy

Meta Pixel is used to measure the effectiveness of our advertising and deliver targeted ads to users who have visited our website. Meta Pixel collects information like your IP address and browser type through cookies. You can opt-out of Meta Pixel cookies by adjusting your browser settings or visiting the Digital Advertising Alliance’s opt-out page. For more information, visit https://www.facebook.com/privacy/policy/

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your first and last name, payment information (including credit card numbers, email address, and phone number. This is called Order Information.

  

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you.

Screen our orders for potential risk or fraud.

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use xcake.ca.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

 

YOUR RIGHTS

You have the right to access, correct, and delete your personal information, and to object to its processing. You may also withdraw your consent to receive marketing materials at any time.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have questions and/or require more information, do not hesitate to contact us info@xcake.ca

PREORDER POLICY

We welcome your cake preorders, and to ensure a delightful experience, we kindly request that you place your order at least 1 day in advance. This allows us to offer you the best possible service. Please note that when you preorder, you will not be able to select a recent date on the product page.

PRICING AND PAYMENT

To secure your preorder, we request a 10% deposit via online payment during checkout. The remaining balance can be settled upon pickup at our store. Please be aware that online payments are subject to applicable taxes.

CANCELLATION AND REFUND POLICY

If you need to cancel your reservation, we kindly ask that you call to cancel at least one day before your scheduled pickup date. In the event of a successful cancellation, your deposit will be refunded as a credit score, which can be applied to future purchases.

QUALITY AND CUSTOMIZATION

While we do not set specific limits on pre orders, if you plan to place a substantial order, we recommend reaching out to us in advance. This helps ensure that we have ample time to craft your cake to perfection. For any customization requests, please don’t hesitate to call us at (416) 409-9170. We are here to understand your preferences and create a cake that truly suits your needs.